Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm, we encourage you to seek help immediately. Your wellbeing is our top priority.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing larger or more frequent bets
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family members about how much you gamble
• Using gambling as a way to escape stress, depression, or personal problems
• Feeling unable to stop gambling even when you want to
• Gambling taking up an increasing amount of your time and thoughts

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available directly through your account settings and include the following options:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
• Loss Limits: Restrict the total amount you are able to lose within a specified time period.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a defined period of time, such as 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from our platform for a minimum period of six months. We also support the national self-exclusion scheme GamStop, which allows you to self-exclude from all UK licensed gambling websites at once.

To activate any of these tools, please visit your account settings or contact our customer support team who will be happy to assist you.

Helpful Resources

If you or someone you know is struggling with problem gambling, a number of independent organisations offer free, confidential advice and support. We strongly encourage you to reach out to any of the following trusted resources:

• BeGambleAware — Provides information, advice, and support for anyone affected by problem gambling. Their helpline is available 24 hours a day, 7 days a week.
• GamCare — Offers free counselling, support groups, and a dedicated helpline for people experiencing gambling-related harm.

Remember, gambling is meant to be fun. Please gamble responsibly and never bet more than you can afford to lose.